FURLANOM SUPPORT

Frequently Asked Questions

Choose a topic below to find the answers you need.

Product & Safety

Setup & Usage

What to Expect

Refill & Product Care

Orders & Shipping

Guarantee & Returns

About Furlanom

Shipping Policy

At Furlanom, we work hard to get your order to you quickly and safely.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is confirmed.

Shipping Time

Once shipped, most orders arrive within 3–7 business days via FedEx Ground. Delivery times can vary slightly depending on your location and carrier conditions.

(If you do ship internationally, tell me and I'll add an accurate international line — I don't want to guess a number here.)

Tracking Information

Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours for tracking updates to begin appearing.

Incorrect Address

Please double-check your shipping address before placing your order. We're not able to redirect a package once it's shipped, and we're not responsible for orders sent to an incorrectly entered address.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, contact us and we'll help track it down or make it right.

Contact Us

Questions about your shipment? Email us:
📧 Furlanomstore@gmail.com

Thank you for shopping with Furlanom 🐾